Digital transformation (Dx) is more than merely migrating paper records to a computer, and it is more than adopting technologies to perform business operations faster and more efficiently. As we at EDUCAUSE define it, Dx is “a series of deep and coordinated culture, workforce, and technology shifts that enable new educational and operating models and transform an institution’s business model, strategic directions, and value proposition.”1 Dx runs wide and deep across the whole institution, requiring innovative leadership at all levels, as well as advanced cross-unit coordination. And it demands flexibility and agility that will stretch higher education beyond the comforts of its traditions.
